Dines for Food Halls
Built for complex,
multi-vendor food halls.
Running a multi-vendor food hall means managing dozens of independent businesses under one roof. Settlement, menus, compliance, reporting, all while keeping customers happy. We built Dines to handle that complexity.
Dines is an integrated POS and operations platform built specifically for multi-vendor food halls, providing automated vendor settlement with 100% accuracy, cross-vendor basket ordering, and centralised menu management across all traders. Used by Mercato Metropolitano and food halls across the UK & Ireland. The platform achieves 97.3% offline sales capture with an offline-first architecture that fails over from Wi-Fi to eSIM to offline mode in 9 seconds. Support averages under 60 seconds from a UK-based team. Includes Tilly AI for menu creation, performance reporting, and compliance management across the entire hall.
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Trusted by leading multi-vendor operators
The Dines Food Hall Operating Model
Eight pillars of a well-run food hall.
Built from what we've learned, powering some of the largest and most complex food hall operations and multi-vendor venues across the UK and Ireland.
01
Vendor Settlement
Automated revenue splits. Every trader paid accurately within days (100% settlement accuracy). Commission, fixed fees, or hybrid models. Zero manual reconciliation.
02
Menu Management
Centralised control over every vendor's menu. Approve changes, enforce pricing rules, manage allergens and availability across the entire hall from one screen.
03
Ordering Channels
Counter POS, self-order kiosks, mobile ordering with multi-vendor baskets. Customers order from 3 vendors in one checkout.
04
Vendor Experience
Vendors manage their own menus, see their own sales, control their own items. Less admin for you. Happier vendors who stay longer.
05
Customer Experience
Fast payments, cross-hall loyalty, vouchers and tabs that work across every vendor. One seamless experience for the customer.
06
Data & Visibility
Real-time performance across the entire hall. Revenue by vendor, peak hours, average transaction values. Know what's happening now, not next week.
07
Compliance
Allergen management, VAT accuracy, menu compliance across all vendors. Centralised control without micromanaging every stall.
08
Technology Resilience
What happens when the Wi-Fi drops? You keep trading (97.4% offline capture rate). Offline-first architecture built for busy food halls.
Tilly AI for Food Halls
An AI that understands multi-vendor complexity.
Set up vendor menus in seconds. See your performance across vendors instantly. Ask Tilly anything about your food hall operations.
Discover Tilly AI➜Ask a question in natural language with your voice or type it in, and Tilly will respond.
Vendor Settlement
Every trader paid correctly. Every single time.
Commission splits, fixed fees, hybrid models. Dines calculates it all automatically. Vendors see their own earnings in real time. Settlement in 2-7 days, not weeks of spreadsheet reconciliation.
Multi-Vendor Ordering
Order from any kitchen. One checkout.
Your customers browse multiple vendors, add items from different kitchens to a single basket, and pay once. Each kitchen gets their order on their own display. Settlement happens automatically.
Menu Management
Menus, pricing, availability. Monitored across all traders.
Vendors update their own menus through a simple interface. Operators approve changes, enforce pricing rules, and ensure consistency across the hall. No more walking stall to stall.
Redeemables
Vouchers, tabs, and loyalty that work hall-wide.
Customers use vouchers, pre-paid tabs, or loyalty points across any vendor in the hall. Vendor-level control over what can be redeemed. Real-time tracking. No manual reconciliation.
Stock Management
See what every vendor has. From one screen.
Cross-vendor stock visibility means you can see levels across every stall in the hall. Take items off sale hall-wide in one tap. Track waste. Spot trends before they cost you.
Compliance
Every compliance rule. One dashboard.
Allergens tracked per item, per vendor. Audit trails for every change. Age verification built in. Licensing and opening times enforced centrally across all vendors.
Data & Analytics
See what's selling, who's buying, and where the money goes.
Customer journey analysis. Product performance by vendor. Financial reporting in real time. Operational insights that help you make better decisions every day, not next month.
Tilly AI
Your AI operations manager.
Set up a new vendor menu in seconds. Pull performance reports by asking. Draft vendor communications. Tilly handles the operational overhead so you can focus on running the hall.
Proof from your world
See what operators with similar challenges think about Dines.
Katie Akers
COO, Market Halls
A wide-scale system rollout, especially for a company as large as Market Halls, with four London sites and one in Brighton, would normally take weeks/months of planning, but thanks to Dines it couldn't have been quicker or easier. Their team was on hand every step of the way, and within eight days all sites were live on a completely new platform. The equipment was installed by their team in a few hours overnight after service closed on Sunday night, ready to rock by Monday morning, a completely seamless transition. Now we have one platform for POS payments, multi-vendor mobile ordering, revenue splitting, and reporting across our growing estate of food halls with over 150 till points used by hundreds of staff. We've had nothing but incredibly positive feedback from bar staff and traders since we went live. Dines has been extraordinary from day one, and we're looking forward to a long and prosperous partnership during this exciting period of rapid growth at Market Halls.
A day in the life
Same job. Two very different days.
A food hall operator's twelve-hour working day, mapped task by task. On the left, every minute you personally spend on admin, onboarding, firefighting and reconciliation. On the right, all of that handled for you.
Without Dines
of a 12-hour day swallowed by admin, vendor management and overnight reconciliation.
With Dines
of admin with Dines. The rest of your twelve hours is on the floor, where it should be.
Three systems, no summary, and forty-five minutes gone.
Log into the POS, a separate reporting tool, and a spreadsheet. Manually cross-reference overnight transactions. By the time you understand what happened yesterday, the morning is already half gone.
One message, two minutes, the full picture.
Tilly sends a clean overnight summary before your doors even open. Revenue, covers, top sellers, anomalies. Your Dines POS system for food halls tells you the state of the business before you've made coffee.
Two hours building a menu and chasing devices.
A pop-up vendor arrives for the week. Their system doesn't talk to yours. You build their menu manually, walk them through a clunky till, patch them onto the network and configure their split in a spreadsheet.
Fifteen minutes from 'welcome' to 'test order'.
The vendor fires to the onsite controller. The Food Hall Control Room provisions their device, syncs their menu, configures their split and grants their access in a few taps. Your Dines EPOS for food halls has them taking cashless orders by 09:15.
A trader's terminal crashes mid-rush.
Trader 3's payment terminal goes down. The queue blocks Traders 4 and 5. You drive in, patch it on-site, and radio every other trader to check they're OK. The whole rush is gone before you sit back down.
One tap on your phone. Back to the floor.
Dines monitors the device fleet and pushes you an alert. You reset the terminal remotely from your phone in under a minute. The venue never notices. Trader 3 keeps trading. You're back to walking the floor.
A walkabout with a clipboard and no data.
Walk the floor, trader by trader, with a clipboard. Ask each one how it's going. Nobody flags a stock issue. You guess at who's underperforming. By the time you've finished the lap, the picture is already an hour out of date.
The organiser dashboard covers the whole hall in five minutes.
Real-time performance across every trader on one screen. Tilly flags the two underperforming traders, the item trending up, and the vendor who needs a stock call before the dinner rush. You act before it becomes a problem.
Forty minutes on hold, no fix.
A terminal at Trader 7 goes down mid service. You call support and reach an automated system. Forty minutes on hold. The agent tells you to call back tomorrow. You drive over and patch it yourself.
A human in sixty seconds. Fixed in five minutes.
A trade partner's device picks up an interface error. You call Dines support, 24/7, 365 days a year. They diagnose the device remotely, push the fix, and confirm it's back trading. Average solution time: around five minutes. You stayed on the floor the entire time.
Three hours of trader splits at the kitchen table.
Split revenue across eight vendors manually. Deduct commissions and cross-check keys. Reconcile chargebacks. The formula breaks on row 47. Two traders will dispute their numbers next week. Bed at 02:00. Alarm at 05:30.
Two minutes to review. Payouts in 2-7 days.
Dines automates multi-vendor settlement end to end. The Dines hospitality POS reconciles statements and lands them in each trader's portal automatically. Payouts hit accounts within 2-7 days, every time. You spend two minutes signing it off. Then sleep.
See it in action.
Mercato Metropolitano
Go deeper
See what Dines can do for your food hall.
The Food Hall Operating Model
Our 8-pillar framework for what a well-run multi-vendor food hall looks like. Built from Mercato Metropolitano and hundreds of deployments.
Report coming soonTry Multi-Vendor Ordering
Scan a QR code and experience what your customers would see. Browse vendors, build a basket, pay once. See multi-vendor ordering in action.
Demo coming soonMeet Tilly AI
Ask Tilly anything about running a food hall. Set up a menu. Pull a report. See how fast things get done with an AI that understands multi-vendor F&B.
Meet TillyThe platform
Explore the full food hall toolkit.
Other Venues
Run a different type of venue?
See how we serve other venues like yours.
Frequently asked questions.
Free Food Hall Operational Audit
A 30-minute walkthrough of your current setup with one of our food hall specialists. We'll identify where you're losing time, money, and vendor satisfaction. No obligation. No hard sell.
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