If a human touches the ticket, it doesn't count against your plan. No charge for conversations, no charge for escalations. That's the whole model.
noun · the only thing Yuma bills you for
A support ticket that Yuma handled from start to finish, end to end, with no human involved at any point.
Counted once per ticket that's fully resolved, not every time Yuma comes back to take another action on the same conversation. A full resolution means Yuma answered and nobody, customer or agent, got involved.
“Yuma answered the where-is-my-order question, pulled the tracking, and the customer never wrote back. That's one full resolution, however many steps it took.”
Every plan carries a 12-month commitment and pays only for fully automated resolutions. Figures are illustrative annual prices, paid upfront. Your exact bundle is built around your forecast.
Smaller brands getting their core inbox automated.
$14,400 /yr
~ $1.20 per resolution
12,000 resolutions / year
Scaling DTC teams automating the bulk of their inbox.
$40,000 /yr
~ $0.83 per resolution
~ 48,000 resolutions / year
High-volume brands running automation as core infrastructure.
$90,000 /yr
~ $0.75 per resolution
~ 120,000 resolutions / year
*30% automation in 30 days depends on your internal processes and how quickly we can integrate and ramp; we'll agree a realistic timeline together during onboarding.
Past 120,000 resolutions a year your rate keeps dropping toward the $0.55 floor. We size a bundle to your numbers.
Talk to usBundle any of these onto any plan. Pricing depends on scope, so it's a quick conversation.
Bespoke connectors to the tools in your stack that aren't covered by our 100+ out-of-the-box integrations, built and maintained by our team.
An on-storefront AI shopping agent that answers pre-purchase questions, recommends products, and lifts revenue per visitor. Runs on its own subscription.
Automated moderation and replies across your social channels, comments and DMs, in your brand voice and within your guardrails.
“Outcome-based” has become a category buzzword. The difference is in the fine print: what counts as billable, what happens at overage, and what setup really costs.
Competitor figures are drawn from publicly reported pricing as of mid-2026 and may have changed; treat them as directional.
Automation at EvryJewels, peak season
ROI for Clove in the first 90 days
Cost reduction at Cabaia
Saved per year by MFI Medical
“AI is our secret weapon this BFCM. Yuma handled inquiries equal to nearly 50 agents, keeping satisfaction sky-high in our busiest season.”
“A few months ago the first answer from a human took 72 hours. Now, for a large portion of tickets, the answer is within an hour.”
“After spending over $20,000 on other AI CX tools, Yuma emerged as the superior choice. We dropped several solutions in its favor.”
A ticket Yuma handled end to end with no human involved. Counted once when resolved, not per action. The moment an agent steps in, it's excluded from your usage.
On annual plans, nothing surprising: usage simply pauses when you reach your bundle and resumes at renewal, with no overage. On monthly plans, extra full resolutions are billed at a flat $1.50 each, and conversations or escalations are still never charged.
No. Your first 30 days are on us and there's no implementation fee on any plan. We handle integration and onboarding as part of getting you live.
Never. Yuma is priced only on full resolutions, so adding teammates, brands, or channels doesn't change your bill.
Get a real quote
Tell us your volume and an account executive walks you through pricing built on your real numbers, within one business day. No SDR chasing you for weeks, no obligation, and your first 30 days are on us.
AI agents only
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