SERVICE, TERMS OF USE AND PRIVACY POLICIES
1. PARTIES
This Agreement is entered into by and between Teknosit Yazılım Bilişim Teknolojileri (hereinafter referred to as the "Service Provider") on one side, and the business/user who approves this agreement in digital environment or places an order through the website belonging to the Service Provider (hereinafter referred to as the "Customer") on the other side.
2. SUBJECT OF THE AGREEMENT
The subject of this Agreement is to determine the terms of use, the rights and obligations of the parties, and the annual licensing fees for the 3rd party integration software (Software/Service) developed in accordance with the Customer's request or for general use, providing data synchronization and custom data flow between different databases, ERP systems, web automations, hardware, and platforms.
3. SCOPE AND DURATION OF THE SERVICE
- 3.1. The Service Provider is obliged to deliver the purchased integration software in working condition and to provide uninterrupted cloud server/data bridge service during the license period.
- 3.2. The services within the scope of this Agreement are provided under the Annual Subscription (Licensing) model. The service period is 1 (one) year from the date of purchase and activation.
- 3.3. At the end of the service period, if the Customer wishes to continue using the software, the Customer is obliged to pay the annual renewal fee determined for the current period. In case of non-payment, the integration service will be automatically suspended.
4. RIGHTS AND OBLIGATIONS OF THE PARTIES
- 4.1. Limitation of Liability: The developed integration solutions are independent middleware communicating between different systems, commercial software, hardware, or digital networks used by the Customer. The Service Provider cannot be held responsible for temporary interruptions caused by systemic changes, API shutdowns, database incompatibilities, or updates made by the manufacturer companies of the integrated 3rd party systems within their own infrastructure. The Service Provider undertakes to optimize the system as soon as possible in case of such changes.
- 4.2. Infrastructure and Password Security: The Customer is entirely responsible for the security of SQL passwords, database access information, and API keys declared by the Customer for the operation of the integration system. The Service Provider cannot be held liable for any data loss or damages arising from the Customer's own server security failures (ransomware, viruses, leaks, etc.) or user errors.
- 4.3. Copyright and Property Rights: All source codes, algorithms, and intellectual property rights of the integration software belong exclusively to the Service Provider. The Customer cannot copy, modify, sell, or rent the software to third parties by reverse engineering methods. Each license is valid only for the purchased business, the defined primary domain name (domain), tax number, or device serial number.
5. TECHNICAL SUPPORT AND UPDATES
- 5.1. During the annual license period, patch and version updates that may occur due to the update of the integrated external systems are provided to the Customer free of charge via the cloud.
- 5.2. Technical support service is carried out through the support system (request/ticket) on the Service Provider's website or through the communication channels within the designated working hours. On-site support service is not within the scope of this Agreement; remote connection intervention is essential.
6. RIGHT OF WITHDRAWAL AND RETURN CONDITIONS
- 6.1. Since the service subject to sale is an intangible software/license service performed instantly in the digital environment, there is no right of withdrawal or fee refund after the activation process is completed and the license key is delivered, in accordance with the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts.
- 6.2. The Customer is obliged to examine the demo version, if offered, prior to the purchase or to check the technical requirements of the software (compatible operating system, ERP version, etc.) according to their own infrastructure.
7. PROTECTION OF PERSONAL DATA (KVKK / GDPR) AND PRIVACY POLICY
- 7.1. Data Controller: In accordance with the Personal Data Protection Law No. 6698 (KVKK), your personal data is processed by Teknosit Yazılım Bilişim Teknolojileri, as the data controller, for the purposes specified in this Agreement.
- 7.2. Purpose of Processing and Transfer: Information collected such as name, surname, company title, T.C. Identity / Tax Number, e-mail, telephone, and billing address is processed for the purposes of executing licensing processes, billing, and providing technical support services. This data will never be shared with or sold to third parties, unless the Customer gives explicit consent and approval, or unless officially requested by legal authorities for the fulfillment of legal obligations.
- 7.3. Data Security and Cookies: All data transmitted through our website and software is protected by SSL encryption technology. Credit card information entered during payment is processed directly within the integrated virtual POS infrastructure (PayTR, iyzico, etc.) and is never recorded or stored on our servers. Our website uses browser cookies to improve user experience.
- 7.4. Rights of the Data Subject: The Customer has the right to apply to the Service Provider in accordance with Article 11 of the KVKK to learn the status of processing of their data, to request correction, or deletion.
8. JURISDICTION (AUTHORIZED COURT AND ENFORCEMENT OFFICES)
In the implementation, interpretation of this Agreement and in all kinds of disputes, conflicts, or lawsuits that may arise between the parties, Kocaeli (Central) Courts and Enforcement Offices are exclusively authorized.
9. EFFECTIVENESS
The Customer is deemed to have read, understood, and accepted all the articles of this Agreement at the moment they confirm the order on the website belonging to the Service Provider and make the payment. This Agreement, consisting of 9 (nine) articles, enters into force upon digital approval.
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